Frequently Asked Questions
Discover everything you need to know about our sustainable style and services.
What makes Outerknown clothing sustainable?
We prioritize the planet by using organic, recycled, or regenerated fibers. 90% of the fibers we source are organic, recycled, or regenerated, and we are committed to fair labor practices throughout our supply chain.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. Once your order ships, you will receive a confirmation email with a tracking number to monitor its progress.
What is your return and exchange policy?
We offer returns and exchanges on unworn, unwashed items with tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
How should I care for my S.E.A. Jeans?
To ensure your S.E.A. Jeans last a lifetime, we recommend washing them only when necessary in cold water and hanging them to dry. This preserves the fabric integrity and reduces water energy usage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay Installments for flexible payment options.